Big gains await those who have UC service management tools at their fingertips. These tools allow UC teams to prevent outages, improve end user experience and right size resources across the network. Analysts estimate that the introduction of UC service management reduces reactive break-fix activity by up to 80 percent - an effective warning system at the top of the cliff is always better than an ambulance parked at the bottom.
There's nothing like unplanned downtime to interrupt the steady flow of business and suspend the delivery of excellent customer service. VSM's Real Time Dashboards provides an ‘at a glance' view of server and application uptime, drawing your attention to those issues which require intervention.
The issues which can manifest themselves as downtime are as varied as they are complex. Taking your eye off the ball for just a few minutes can mean a critical UC service or application misses a beat, creating a chain reaction and widespread disruption to services. Let's look at a recent example where Virsae Service Management's (VSM) monitoring of critical services helped prevent a major outage.
VSM takes every vector element inside Avaya Communications Manager and automatically turns them into Visio flow charts, so you can manage call flows with ease.