Businesses around the world use Virsae’s cloud-based platform, Virsae Service Management (VSM), to keep their communications systems performing at their best.
Providing a whole new world of interaction insight in the unified communications and contact center space, VSM collects data on a massive scale, overlaying AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.
Fueled by the power of big data analytics, yet with a simple UI that is easily configurable with real-time dashboards, VSM presents a complete view of the quality of interactions between a company and its customers.
Get to the bottom of incidents before users complain. Identify root causes to stop them happening again. Fix bottlenecks slowing down your network. And switch off unused resources to improve your bottom line.