Upcoming Live Webinars

Customer Experience Reporting: Chasing the Unicorn

Wednesday, 9 October
10 – 10.30 am CST 

  4 –   4.30 pm BST

REGISTER HERE

Today’s customers expect slick experiences on every channel. And while businesses have the tools to show where their customers are, they operate without real-time CX data to tell them how well they’re doing. Intelligent reporting is the answer but, for many businesses, finding a system to do the job is like hunting for the proverbial unicorn. Hosted  in conjunction with the International Avaya Users Group (IAUG).

Join Virsae as we explore:

  • Challenges and opportunities of reporting the CX journey
  • Industry perspectives, hits and misses
  • How Virsae’s cloud-based analytics bring us closer to the legendary unicorn

On-demand Webinars

AI Service Management in Action

Providing a whole new world of interaction insight in the UC and contact centre space, learn how Virsae Service Management (VSM) collects data on a massive scale, overlaying AI-based analytics, automation, work flows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.

Click on the screen to view the webinar, hosted in conjunction with International Avaya Users Group (IAUG).

Improve Customer Experience and Uptime by Reducing Effort

Take advantage of the insights derived from billions of anonymous data points gathered across thousands of Avaya deployments globally to reduce support effort, improve customer experience (CX), and increase your technology uptime.

Click on the screen to view the webinar, hosted in conjunction with International Avaya Users Group (IAUG).

IT Best Practice in Unified Communications

IT teams have proven Service Management processes developed over decades. Apply these processes to UC and bring disparate IT and UC teams together, standardize processes and reporting, enhance teamwork, and enable cross-over skills.

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Leverage Big Data to Manage your Avaya UC Environment

UC systems and networks generate a massive amount of data. Capturing data is one thing but decoding it to diagnose problems and to fine-tune customer experience on the fly is quite another. More than simply processing power, today’s UC managers require automated detection and dashboard analytics to handle big data and make better decisions in their UC environments.

This webinar contrasts traditional trouble-shooting with data-driven UC management, focusing on common challenges in UC environments.

Click on the screen to view the webinar, hosted in conjunction with IAUG.

Voice Quality Management – VQM

You have VoIP problems. If the problem is a persistent failure, then you have a good chance of solving it. If the problem is intermittent, and is not always present, then you need not only the current network data but the historical data of what was happening on your network during that problem. You also have to apply analytics to the information you collect to process the wealth of data, come to a conclusion, and resolve the problems.

This webinar reviews the challenges encountered delivering voice quality, ITIL as applied to voice quality management, and real world statistics drawn from VSM’s cloud platform on call quality and the problems faced.

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VoIP Security Delivered

You can’t manage what you can’t see…

You hear about application security, malware, and attacks. You can’t ignore the same issues with VoIP. So how can you keep up with the VoIP security problems? Is inherent security within your session border controller (SBC) enough? Is your SBC properly managed? Can you gain access to VoIP security problems and resolutions encountered by other users of VoIP?

This webinar reveals the issues, threats, and risks associated with VoIP security, including SBC capabilities and limitations, and how you can keep up with VoIP security management with cloud-based automation.

Click on the screen to view the webinar, hosted in conjunction with Telecom Reseller.