SIP is a connection-less protocol, meaning there is no heartbeat between endpoints. Therefore, the health status of SIP entities like telco trunks cannot be observed in the same way as traditional trunks which alert to a loss of heartbeat. VSM reinstates the heartbeat approach and therefore proactive management through the use of SIP Options request.

What’s it for?

Proactively alerting to connectivity issues for connection-less protocols like SIP, before they become business-impacting.

SIP Options in Action

Click on the screen below for a 1-minute demonstration.

Where do I find it?

Configure SIP Options within Protocol Validation, which is part of Availability Manager.