New VSM Features

As a native cloud service, we’re continuously updating VSM with new features and improvements. Here’s a quarterly summary of some of the recent great new additions to VSM: January to March 2020.

Deliver new services to internal or external customers:

  • The CMS Call Trace Report has been upgraded with a faster, sleeker UI and rich search criteria, allowing users to build complex reports to identify and resolve a number of common scenarios. This includes linking CMS ECHI data together with VQM and showing MOS values as callers progress through contact center call treatment.
  • SIP Trace ladder functionality now includes Avaya Session Border Controller along with existing support for Avaya Session Manager.
  • New security scan functionality is available under Security Manager. Identify insecure ports within selected IP Address ranges.
  • We added serial port connection types for Nortel CS1K. Bring legacy Nortel and other devices that only have serial connectivity into the cloud Service Management world.
  • New API’s have been developed to deliver Events and Alarms to third parties like Service Now. Third parties can now consume all VSM derived data.
  • With a complete redesign of Equipment Locations, it is now easier than ever before to manage and configure your system. Import customer configurations from spreadsheet.
  • Like the rest of VSM derived data, Change Logs can now be queried going back 13 months.

Enhance existing service offers:

  • Two new thresholds are now available; IP Network Region Endpoint De-registration and CDR Buffer Utilization.
  • New Consolidated Reports page has detailed documentation about reports, include a report scheduler, and enable multiple reports to be run at once by using ‘Crtl-click’.
    –   New events have been created for Media Gateway, Media Server and IP Network Region DSP Usage Blocking.
    –   Test Access has been added to the Cisco API configuration, so you can test access to Cisco API’s – for example Cisco Real Time Monitoring Tool.•  We’ve added the ability to support multiple SNMP v3 accounts for a given location.

Contact us if you’d like further information on any of these new VSM features. 

VSM

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