New VSM Features

As a native cloud service, we’re continuously updating VSM with new features and improvements. Here’s a summary of some of the recent great new additions to VSM:
July – September 2019

New Reports / Improved Reports

  • We’ve made improvements to the suggested software update report:
    o Now inclusive and shows all the customer’s equipment, and status regardless of whether it needs updating or not
    o There are two columns ‘Recommended’, and ‘Latest Discovered’
    –  The recommended version, is what is recommended by the manufacturer.
    –  The latest discovered, is the latest version that has been found across the entire
    VSM domain of the millions of components our customers have deployed globally.
  • We added a new Call Trace report which extends CMS call history functionality to provide a view of a customer’s call experience.
  • A new change log grid is available. The new change log uses pre-set filters, and shows the last 24 hours, last 7 days, last 30 days or all changes.
  • When an Avaya Media Server has no port limit we’ve amended the Announcement Port Usage report to show this – the top left hand side has the wording “No limit assigned to media channels on this AMS”.
  • The ACM Summary dashlet has been created for those of you with multiple Avaya Communication Managers. The dashlet follows the same format as the System Health Summary dashlet, and brings a high-level view of all of your Communication Managers into one dashlet, showing additional data specific to ACMs.

New Dashlets / Improved Dashlets

  • We added a new System Health Summary dashlet that presents a summary of all equipment for a given customer and location. It shows results in tabular format, with ordering and filtering by overall health, Server Name, Server Type, CPU, Memory and Disk.
  • A new dashlet summarizes endpoint data for a given period either 1, 6, 12, or 24 hours, and presents a high-level overview of MOS for all devices using a given IPNR, Subnet, or DHCP server. Patterns around misconfigured endpoints are plain to see through any poor MOS scores.
  • The existing System Health Summary dashlet has been extended to show Network Connectivity, Software Service Status and 30 Day Server Availability.
  • The recently released Avaya Call Recorder dashlet has been updated with additional information to show Call and Recording statistics.
  • IPNR Bandwidth has been added to the smart dashlets, displaying all intervening IPNRs and the branch IPNRs they route traffic to. We’ve overlaid MOS, peak bandwidth, and a graphical view of the bandwidth between connected IPNRs.
  • All system health dashlets have now been updated, including Windows Server system health dashlets, to show disk usage as a partition. Disk usage is sorted by RAG.

New Thresholds / Improved Thresholds

  • With the growing adoption of thresholds, filtering has been added to the grid, to give better management and oversight.
  • It is now possible to also add Memory, CPU, and Disk thresholds via the thresholds grid. Any thresholds added this way, will also be visible in the corresponding system health dashlet.
  • There is a new threshold available for Announcement Board Seconds Remaining. Users can configure to raise a severity 2 alarm, for a given announcement board or media server, when time remaining (in seconds) breaches a specific threshold.
  • We added two new thresholds for managing IPSI health – missed heart beats and round trip time.
  • Users can now create an alarm when x% of the trunks in a specified trunk group become unavailable.

Improved VQM

  • When looking for particular streams, the ‘IP Address’ field now supports ‘contains’. Typing in a partial IP Address allows users to query on subnets or partial IP addresses.
  • The VQM Summary dashlet displays a summary of all Layer 3 devices a call was routed through, which can be a large number. To provide finer oversight the Layer 3 devices panel has been updated to include a filter on Layer 3 device.

Improved Security

  • Automatic suspension of inactive accounts.
  • Enforced password history.
  • Extension of password and timeout policies to BP’s.

Enhancements to NICE support
Customers and BPs can now have ability to administer NICE systems under their own vendor in ‘Manage Services’. NICE servers can be monitored via the Windows Server health dashlet. And NICE alarms can now be seen in the alarm reports/data.

As-built Vector schematics now show VDN Skill variables 
On ACM Vector Diagrams the Shape Data on the home page has been updated to include the VDN Skill information.

Browse directly from SSH session in Access Concentrator
We’ve made it easier and faster to securely connect than ever. On the Business Partner Access Concentrator options page, it is now possible to add a deviceIP variable, which is added to the batch file on launch. This sets the port forwarding options in Vutty so that common browser ports are automatically preconfigured. Once logged in at SSH, open a browser session to the IP address of your BP VSM Collector, and you’ll have a browser session running in parallel to the SSH session.

New alarm for HDD Segmentation Fault
Whenever a segmentation fault is written to syslog an alarm is automatically created at severity 2.

Contact us if you’d like further information on any of these new VSM features. 

VSM Tips

Helping you get the most out of VSM

NEW VIDEO: VSM Framework
Watch this 10 minute VSM overview. See why VSM’s ITIL service management framework is best placed to process the mountains of data  and perform the analytics required in supporting modern UC and CC environments.

VSM Framework Video


AvayaEngage 2020, February 2-5, Phoenix
Virsae will be exhibiting at Avaya Engage 2020, hosted by Avaya and the International Avaya Users Group (IAUG).
Be sure to visit us at Booth 412!

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