VSM Tips

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VSM Tips2019-10-24T15:48:04+12:00

Fix voice quality issues proactively

September 29th, 2020|

Often the underlying cause of poor voice quality is very simple, but finding that cause is really difficult and time consuming. VSM keeps an ongoing watch on the most common causes of poor voice quality, proactively pointing support teams to the issue, and suggesting a fix.

What’s it for?

Reducing the time to repair a common issue that negatively affects customer experience.

Fix Voice Quality Proactively in Action

Click on the screen below for a 1-minute demonstration.

Where do I find it?

Virsaeā€™s AI engine is embedded in Availability Manager and is enabled by default.

AVAYA SBC DASHBOARD

July 21st, 2017|

What's it for? Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues. VSM dashboards run the [...]

SKYPE FOR BUSINESS DASHBOARD

July 6th, 2017|

What's it for? Use the dashboard to get an instant view of the health and status of your Skype for Business environment: See how your server hardware and OS is performing Monitor quality of [...]

ATTENDANT TIME REPORT

May 26th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time [...]

ATTENDANT CALLS REPORT

May 12th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Calls Report provides call center-like reporting for attendant consoles. Measure and trend over time: Incoming calls [...]

SIP TRACER

May 8th, 2017|

What's it for? Ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages. Engineering teams are often called upon to investigate a problem that has occurred in the past. [...]

H.248 TIMEOUT SUMMARY REPORT

March 16th, 2017|

What's it for? Ideal to prevent media gateway outages, or perform a root cause analysis (RCA) of historic media gateway outages, based on solid data. See issues occurring between media gateways and Avaya Communication [...]

TRUNK GROUP TREND REPORTS

February 2nd, 2017|

What's it for? Great for budget forecasting, procurement planning, and capacity rationalization. Measure actual trunk usage against capacity See if traffic demand is increasing or decreasing Forecast how many channels or how much bandwidth [...]

CHANGE CALENDAR

January 12th, 2017|

What's it for? An ideal framework for documenting changes and formalizing your change management process. Use Change Calendar forms to: Document changes Identify change window Easily document the change process Record contacts involved in [...]

SFTP SERVER FOR CONTINUITY MANAGER

December 22nd, 2016|

A change to VSM in Release 6.28 gives Business Partners the ability to enable or disable the SFTP server that is part of the customer's VSM client or appliance. What's it for? The change [...]

CHANGE LOGS

December 13th, 2016|

What's it for? See details of changes made on Avaya Communication Manager: Capture changes over a 13-month period Identify who made changes Identify when changes were made See the detail of the changes Back [...]

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