VSM Tips 2016-12-01T17:29:33+00:00

NETWORK CONNECTIVITY REPORTING

December 14th, 2017|

What’s it for?

Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance.

  • See variations in network performance over time
  • Know if connectivity has been consistently available or dropped at some point
  • Use with Availability Manager to alert you if connectivity drops

Where do I find it?

Network connectivity dashlets let you see connectivity in real time. Dashlets are available in VSM’s Service Desk module.

Network connectivity reports are available in VSM’s Availability Manager module in Reports.

VSM’s growing library of useful real time dashlets and historic reports let you track utilization of hardware and software across your UC platform.

Network Connectivity Reporting in Action

Click on the screen to watch a demonstration of network connectivity reporting.

Network Connectivity Report Example

This report gives you a picture of network connectivity across a period of time. In this report we can see the variation between minimum and maximum ping times across the week. The historic report clearly shows a variation in packet loss, and at one stage on December 7th there was 100% packet loss.

Network connectivity reporting provides visibility into the health and performance of your network. With the data available in our cloud environment for up to 13 months, you can analyze connectivity over time and use it to resolve previously unseen issues. 

ATTENDANT TIME REPORT

May 26th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time [...]

ATTENDANT CALLS REPORT

May 12th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Calls Report provides call center-like reporting for attendant consoles. Measure and trend over time: Incoming calls [...]

SIP TRACER

May 8th, 2017|

What's it for? Ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages. Engineering teams are often called upon to investigate a problem that has occurred in the past. [...]

CMS EXTERNAL CALL HISTORY

March 31st, 2017|

What's it for? External call history (ECH) is an optional Avaya Call Management System (CMS) feature that allows you to transfer the CMS call record data to VSM for storage and processing. Due to [...]

H.248 TIMEOUT SUMMARY REPORT

March 16th, 2017|

What's it for? Ideal to prevent media gateway outages, or perform a root cause analysis (RCA) of historic media gateway outages, based on solid data. See issues occurring between media gateways and Avaya Communication [...]

TRUNK GROUP TREND REPORTS

February 2nd, 2017|

What's it for? Great for budget forecasting, procurement planning, and capacity rationalization. Measure actual trunk usage against capacity See if traffic demand is increasing or decreasing Forecast how many channels or how much bandwidth [...]

CHANGE CALENDAR

January 12th, 2017|

What's it for? An ideal framework for documenting changes and formalizing your change management process. Use Change Calendar forms to: Document changes Identify change window Easily document the change process Record contacts involved in [...]

SFTP SERVER FOR CONTINUITY MANAGER

December 22nd, 2016|

A change to VSM in Release 6.28 gives Business Partners the ability to enable or disable the SFTP server that is part of the customer's VSM client or appliance. What's it for? The change [...]

CHANGE LOGS

December 13th, 2016|

What's it for? See details of changes made on Avaya Communication Manager: Capture changes over a 13-month period Identify who made changes Identify when changes were made See the detail of the changes Back [...]

AVAYA EXPERIENCE PORTAL (AEP) DASHBOARD

November 22nd, 2016|

What's it for? Provides a real time view of AEP at a glance and significantly reduces time to repair by pinpointing the underlying cause of issues. VSM dashboards run the same diagnostic commands experienced [...]