Pinpoint media gateway network issues
Data network and UC support teams have different skills, and it can be difficult for these teams to explain issues to each other. VSM’s ITIL service management framework provides these teams with a common language. This is illustrated well when VSM directly links media gateway issues to network performance. Like the canary in the coal mine, VSM uses the H.248 protocol to enable support teams to track the performance of the IP network and detect potential issues early. The data network team can then take action, before there is an outage.
What’s it for?
Bringing ITIL framework visibility to a common problem that is notoriously difficult to pin down, eliminates finger pointing between teams.
Pinpointing media gateway network issues in action
Click on the screen below for a short demonstration.
Where do I find it?
Media Gateway Timeout and Network Connectivity historic reports are part of Availability Manager.
VQM RELATED DATA
What's it for? Significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams. Use VQM Related Data to: See QoS configuration with a single [...]
SECURITY MANAGER
What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. [...]
BUSINESS PARTNER ALARM SUMMARY DASHLET
What's it for? The business partner alarm summary dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status [...]
NETWORK CONNECTIVITY REPORTING
What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance [...]
TRUNK GROUP SUMMARY
Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with [...]
ACM CALL RATE REPORT
Perhaps the ultimate measure of occupancy in an Avaya Communication Manager environment is ‘call rate’. BHCC (Busy Hour Call Completions) ultimately drive the requirement for server processing power. It’s important to see this both [...]
IP TELEPHONY MEDIA CAPACITY REPORTS
If you run out of media resources, symptomatically, some strange things happen: Calls remain queued, even though there are available agents VDN of Origin announcements don’t play for agents Calls go directly to voice [...]
AVAYA SESSION MANAGER SIP SESSION REPORTS
What are they for? Providing an historic view of the traffic handled by your Avaya Session Manager. Compare loading between Session Managers to ensure load sharing is working as designed See the media your [...]
MEDIA GATEWAY SCHEMATIC DIAGRAM
What's it for? To see how your network of media gateways are configured and working. Validate the configuration is as it should be See where the media gateways are installed Confirm if the media [...]
AVAYA SESSION MANAGER DASHLETS
What are they for? The dashlets provide a real time view of your Session Manager at a glance. Significantly reduces time to repair by pinpointing the underlying cause of issues, and allows visualization of [...]