VSM Tips

Book a Demo

VSM Tips 2018-06-28T10:50:49+00:00

Calls in Progress Dashlet

February 15th, 2019|

What’s it for?

Observe the quality of calls in real time:

  • Zoom in on certain Call Servers, Sites, or even individual Users
  • Isolate the outliers
  • Limit to specific quality bands
  • Interactively establish common factors

Where do I find them?

VQM Calls in Progress dashlet is available in VSM’s Service Desk module in Dashboards.

Service Desks growing library of useful dashlets lets you track the quality of experience across your UC platform.

Calls in Progress Dashlet in Action

Click on the screen to watch a demonstration of Calls in Progress Dashlet.

Calls in Progress Dashlet Example

Calls in Progress – displays a detailed view of all current calls and the associated call quality for each leg of the call. Filters can be applied to zoom into specific users, locations, endpoint type, or quality range. Note that we’ve blurred the names for privacy.

Note how when applying a filter that specifies IPNR 19 where end-users are complaining, you can see a lot of calls have poor quality. This includes streams to the Media Gateways and various end-users suggesting that something common to both is causing the issue.

Click into “Related Data” for a problem call, and we can see immediately that DiffServe is set to 0 – this means there is no QoS in this network region.

Set IPNR 19 DiffServ to 46 and the problem is solved!

Calls in Progress Dashlet provides visibility into the quality experienced across your UC platform. Use the filters to isolate down to common factors and get a resolution quickly.

Troubleshooting Media Gateways

August 9th, 2018|

Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its [...]

Quick Fix for VQM Problems

June 19th, 2018|

Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. [...]

VQM RELATED DATA

May 17th, 2018|

What's it for? Significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams. Use VQM Related Data to: See QoS configuration with a single [...]

SECURITY MANAGER

April 12th, 2018|

What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. [...]

BUSINESS PARTNER ALARM SUMMARY DASHLET

January 11th, 2018|

What's it for? The business partner alarm summary dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status [...]

NETWORK CONNECTIVITY REPORTING

December 14th, 2017|

What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance [...]

TRUNK GROUP SUMMARY

November 28th, 2017|

Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with [...]

ACM CALL RATE REPORT

November 3rd, 2017|

Perhaps the ultimate measure of occupancy in an Avaya Communication Manager environment is ‘call rate’. BHCC (Busy Hour Call Completions) ultimately drive the requirement for server processing power. It’s important to see this both [...]

IP TELEPHONY MEDIA CAPACITY REPORTS

October 20th, 2017|

If you run out of media resources, symptomatically, some strange things happen: Calls remain queued, even though there are available agents VDN of Origin announcements don’t play for agents Calls go directly to voice [...]

AVAYA SESSION MANAGER SIP SESSION REPORTS

September 29th, 2017|

What are they for? Providing an historic view of the traffic handled by your Avaya Session Manager. Compare loading between Session Managers to ensure load sharing is working as designed See the media your [...]