VSM Tips 2016-12-01T17:29:33+00:00

AVAYA SBC DASHBOARD

July 21st, 2017|

What’s it for?

Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues.

VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis, and the results are displayed on a dashboard, colour-coded to reflect solution health.

Dashboards include:

  • Server hardware and operating system health
  • Processor occupancy and uptime
  • Application status
  • Sessions in progress
  • SIP performance statistics
  • SIP Security statistics
  • SIP error codes

Where do I find it?

Dashboards are available in VSM’s Service Desk module. Service Desk contains a growing number of user-configurable dashboards that display health across your entire UC and CC platform.

SBC Dashboard in Action

Click on the screen to watch a demonstration of the Avaya SBC dashboard.

SBC Dashboard Example

This SBC is running nicely:

  • The server hardware and operating system is running and healthy
  • The SBC applications are running
  • Software services are running and responsive
  • There are sessions in progress
  • The security rules are not being put to the test
  • There are no SIP failure codes being generated

The role of the SBC is to maintain full SIP session state and to control the security of your UC environment. VSM dashboards provide visibility into the health of your SBCs. Know in real time if the SBC is running correctly and if the security of your SBC is being compromised. 

SKYPE FOR BUSINESS DASHBOARD

July 6th, 2017|

What's it for? Use the dashboard to get an instant view of the health and status of your Skype for Business environment: See how your server hardware and OS is performing Monitor quality of [...]

ATTENDANT TIME REPORT

May 26th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time [...]

ATTENDANT CALLS REPORT

May 12th, 2017|

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Calls Report provides call center-like reporting for attendant consoles. Measure and trend over time: Incoming calls [...]

SIP TRACER

May 8th, 2017|

What's it for? Ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages. Engineering teams are often called upon to investigate a problem that has occurred in the past. [...]

CMS External Call History

March 31st, 2017|

What's it for? External call history (ECH) is an optional Avaya Call Management System (CMS) feature that allows you to transfer the CMS call record data to VSM for storage and processing. Due to [...]

H.248 TIMEOUT SUMMARY REPORT

March 16th, 2017|

What's it for? Ideal to prevent media gateway outages, or perform a root cause analysis (RCA) of historic media gateway outages, based on solid data. See issues occurring between media gateways and Avaya Communication [...]

TRUNK GROUP TREND REPORTS

February 2nd, 2017|

What's it for? Great for budget forecasting, procurement planning, and capacity rationalization. Measure actual trunk usage against capacity See if traffic demand is increasing or decreasing Forecast how many channels or how much bandwidth [...]

CHANGE CALENDAR

January 12th, 2017|

What's it for? An ideal framework for documenting changes and formalizing your change management process. Use Change Calendar forms to: Document changes Identify change window Easily document the change process Record contacts involved in [...]

SFTP SERVER FOR CONTINUITY MANAGER

December 22nd, 2016|

A change to VSM in Release 6.28 gives Business Partners the ability to enable or disable the SFTP server that is part of the customer's VSM client or appliance. What's it for? The change [...]

CHANGE LOGS

December 13th, 2016|

What's it for? See details of changes made on Avaya Communication Manager: Capture changes over a 13-month period Identify who made changes Identify when changes were made See the detail of the changes Back [...]