VSM Tips

Book a Demo

VSM Tips2019-10-24T15:48:04+12:00

SIP Options

October 9th, 2020|

SIP is a connection-less protocol, meaning there is no heartbeat between endpoints. Therefore, the health status of SIP entities like telco trunks cannot be observed in the same way as traditional trunks which alert to a loss of heartbeat. VSM reinstates the heartbeat approach and therefore proactive management through the use of SIP Options request.

What’s it for?

Proactively alerting to connectivity issues for connection-less protocols like SIP, before they become business-impacting.

SIP Options in Action

Click on the screen below for a 1-minute demonstration.

Where do I find it?

Configure SIP Options within Protocol Validation, which is part of Availability Manager.

Pinpoint media gateway network issues

September 29th, 2020|

Data network and UC support teams have different skills, and it can be difficult for these teams to explain issues to each other. VSM’s ITIL service management framework provides these teams with a common [...]

Fix voice quality issues proactively

September 29th, 2020|

Often the underlying cause of poor voice quality is very simple, but finding that cause is really difficult and time consuming. VSM keeps an ongoing watch on the most common causes of poor voice [...]

Troubleshooting SIP just got easy

September 28th, 2020|

SIP (Session Initiation Protocol) is becoming the underlying protocol of everything. From IP Phones, to integrating applications, to telco trunks. Yet manufacturers don’t provide sufficient capability for trouble-shooting SIP. VSM takes all SIP messages, [...]

CMS External Call History

July 24th, 2020|

What's it for? External call history (ECH) is an optional Avaya Call Management System (CMS) feature that allows you to transfer the CMS call record data to VSM for storage and processing. Due to [...]

CMS Workforce Management Dashlet

July 24th, 2020|

What's it for? CMS Workforce Management Dashlet provides a real-time view of the status of Workforce Management (WFM) integration with Avaya CMS at a glance. WFM applications have an important role in [...]

Media Gateway Synchronization

May 24th, 2019|

What's it for? Improve call quality and the reliability of trunk groups. Prevent DS1 circuits from slipping Eliminate breaks in audio as PCM frames realign Improve the reliability of the ISDN D-channel and therefore [...]

Calls in Progress Dashlet

February 15th, 2019|

What's it for? Observe the quality of calls in real time: Zoom in on certain Call Servers, Sites, or even individual Users Isolate the outliers Limit to specific quality bands Interactively establish common factors [...]

Troubleshooting Media Gateways

August 9th, 2018|

Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its [...]

Quick Fix for VQM Problems

June 19th, 2018|

Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. [...]

Go to Top