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VSM Tips 2018-03-16T15:48:14+00:00

VQM RELATED DATA

May 17th, 2018|

What’s it for?

Significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams.

Use VQM Related Data to:

  • See QoS configuration with a single click
  • Identify common causes of poor quality, like speed / duplex issues
  • See if DSCP has been incorrectly set, stripped or changed
  • Look at the 802.1Q settings in use by each endpoint
  • Significantly reduce time to resolve issues
  • Gain happier users and improve customer experience

Where do I find it?

VQM Related Data is available in VSM’s Availability Manager module in VQM.

VQM Related Data in Action

Click on the screen to watch a demonstration of VQM Related Data.

VQM Related Data Example

Right-click on a stream and select “Related Data” and a screen similar to the below is presented. Take a look at the difficult to obtain data that is presented and validate the configuration.

In this example, whilst the Media Gateway is good, some problems exist with the IP Phone:

VQM Related Data joins configuration and release information, that is difficult to obtain manually, directly with the end user or customer quality of experience. This significantly simplifies troubleshooting, reduces time to repair and leads to improved performance and uptake of your UC platform.

SECURITY MANAGER

April 12th, 2018|

What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. [...]

BUSINESS PARTNER ALARM SUMMARY DASHLET

January 11th, 2018|

What's it for? The business partner alarm summary dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status [...]

NETWORK CONNECTIVITY REPORTING

December 14th, 2017|

What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance [...]

TRUNK GROUP SUMMARY

November 28th, 2017|

Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with [...]

ACM CALL RATE REPORT

November 3rd, 2017|

Perhaps the ultimate measure of occupancy in an Avaya Communication Manager environment is ‘call rate’. BHCC (Busy Hour Call Completions) ultimately drive the requirement for server processing power. It’s important to see this both [...]

IP TELEPHONY MEDIA CAPACITY REPORTS

October 20th, 2017|

If you run out of media resources, symptomatically, some strange things happen: Calls remain queued, even though there are available agents VDN of Origin announcements don’t play for agents Calls go directly to voice [...]

AVAYA SESSION MANAGER SIP SESSION REPORTS

September 29th, 2017|

What are they for? Providing an historic view of the traffic handled by your Avaya Session Manager. Compare loading between Session Managers to ensure load sharing is working as designed See the media your [...]

MEDIA GATEWAY SCHEMATIC DIAGRAM

September 14th, 2017|

What's it for? To see how your network of media gateways are configured and working. Validate the configuration is as it should be See where the media gateways are installed Confirm if the media [...]

CMS WORKFORCE MANAGEMENT DASHLET

August 28th, 2017|

What's it for? Provides a real-time view of the status of Workforce Management (WFM) integration with Avaya CMS at a glance. WFM applications have an important role in scheduling the agent workforce, [...]

AVAYA SESSION MANAGER DASHLETS

August 3rd, 2017|

What are they for? The dashlets provide a real time view of your Session Manager at a glance. Significantly reduces time to repair by pinpointing the underlying cause of issues, and allows visualization of [...]