How to Videos for Virsae Service Management

Get more out of VSM by checking out our range of How to Videos

VSM Attendant Time Reports provide visibility into the performance of your attendant pool.

Attendant Calls Reports provide visibility into the performance of your attendant pool.

SIP Tracer capture is ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages.

CMS External Call History (ECH) provides unrivalled visibility into the way your Contact Centre dealt with individual calls.

H.248 Summary Reports provide visibility into the state of health between media gateways and Avaya Communication Manager servers, providing solid data to prevent outages from occurring.

VSM provides the ability for your customers to receive notifications. This video details how to setup customer notifications in VSM.

Trunk Group Trend Reports provide visibility into the trunks you have and the extent you're using them.

VSM Change Calendar - an ideal framework for documenting changes and formalizing your change management process.

Business Partners can now enable or disable the SFTP server that is part of the customers VSM client or appliance.

Change Logs provide visibility into the changes made on Avaya Communication Manager.

Avaya Experience Portal (AEP) Dashboard provides a real time view of AEP system health at a glance.

Ping tests provide an assurance that devices under management are reachable and running.

Avaya Application Enablement Services (AES) Dashboard provides a real time view of AES system health at a glance.

VSM Extension Activity Reports. Ideal for saving costs to the business by identifying redundant items that can be removed.

Ping Test. VSM improves availability of any application by alerting when network connectivity fails.

IP Network Region Configuration

How VSM displays the configuration of IP Network Regions in Avaya Aura Communication Manager. Correct configuration is essential to business quality VOIP.

VSM Vector Flow Charts. Keep your call flow documentation up to date automatically.

VSM Trunk Group Reports show trunk group use over a period of time. Ideal for forward planning and growth forecasting.

Trunk Group Consolidated Report is ideal for engineers to model the scale of combined trunk groups and accurately assess trunk number requirements.

Avaya Communication Manager (ACM) Dashboards provide a real-time view of ACM system health at a glance.

HTTP Protocol Validation. VSM improves availability of any application by alerting when the HTTP application layer fails.

IP Telephony Root Cause Analysis. See how VSM helps you use call control and signalling reports to pin point the cause of IP Telephony outage.

Avaya Call Management Services (CMS) Dashboards provide a real time view of CMS system health at a glance.

VSM Licence Reports. Ideal for budget forecasting, procurement planning and capacity rationalization.

IP Endpoint Configuration. How VSM displays the configuration of IP Endpoints in Avaya Aura Communication Manager. 

Understanding VSM Control Network Reports.  See how VSM improves availability by managing the performance of Avaya Aura Communication Manager Control Networks.