Watch the video to see why VSM’s ITIL service management framework is best placed to process the
mountains of data and perform the analytics required in supporting modern UC and CC environments.
How to videos for Virsae Service Management (VSM)
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Ensure business resilience in your contact center. Empower your people to predict, identify and solve problems in real-time through Virsae Service Management’s AI-driven investigative capability and intuitive visualization.
Are your Session Border Controllers (SBCs) at risk? Virsae Service Management applies AI-driven automation and deep data insights to SBCs, bringing real-time threat awareness and protection to UC environments.
Fixing Voice Quality Issues Proactively: VSM massively reduces the time to resolve voice quality issues by identifying the root cause through regular checks of typical causes of poor voice quality. If there is a mismatch, VSM generates an alarm and UC support teams are automatically notified and a fix suggested.
Pinpoint Media Gateway Network Issues: Like the canary in the coal mine, VSM uses the H.248 protocol to enable support teams to track the performance of the IP network and detect potential issues early, before there is an outage.
External call history (ECH) interface with Avaya Call Management System (CMS) provides unrivalled visibility into the way your Contact Center has dealt with individual calls and the call experience.
External call history (ECH) interface with Avaya Call Management System (CMS) provides unrivalled visibility into the way your Contact Center has dealt with individual calls. Here we take a close-up look at both the caller experience and user/agent experience.
Troubleshooting SIP: VSM provides much needed visibility of SIP signaling messages, leading UC support teams directly to the cause of underlying issues and reducing the time and skill level required to troubleshoot SIP.
SIP Options – VSM proactively alerts on connectivity issues for connection-less protocols like SIP, before they become business-impacting.
Media Gateway Synchronization helps improve call quality and the reliability of trunk groups.
Calls in Progress Dashlet provides visibility into the quality experienced across your UC platform. Use the filters to isolate to common factors and get a resolution quickly.
Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports.
VQM Filters provide visibility into RTP streams and how the IP network is handling them. See in seconds if network elements are stripping DSCP, or altering its value.
VQM Related Data significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams.
Security Manager provides visibility into the threats being faced by your SBC by alerting you in real time, so you can take action to mitigate BEFORE you are breached.
Business partner alarm summary dashlet provides visibility of the health status of all your VSM managed customers as a collective. It also has the ability for users to drill down to the detail.
Network Connectivity Reporting provides visibility into the health and performance of your network.
Trunk Group Summary reports provide visibility into the extent to which your trunk groups are being used.
Call rate reports provide visibility into Avaya Communication Manager, and the extent to which it’s being used.
IP Telephony Media Capacity Reports provide visibility into the resources you own and the extent you’re using them.
SIP Session Reports provide an historic view of the traffic handled by your Avaya Session Manager.
VSM’s Media Gateway Schematic lets you see how your network of media gateways are configured and working.
CSM-WFM dashlets provide a real-time view of the status of workforce management integration with Avaya CMS.
VSM dashlets provide real-time visibility into the health of your Session Managers.
Avaya Session Border Controller Dashboard provides real-time visibility into the health of your SBCs.
VSM’s Skype for Business dashboard provides real time visibility into every element of your unified communications environment.
VSM Attendant Time Reports provide visibility into the performance of your attendant pool.
Attendant Calls Reports provide visibility into the performance of your attendant pool.
SIP Tracer capture is ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages.
VSM Vector Flow Charts. Keep your call flow documentation up to date automatically.
H.248 Summary Reports provide visibility into the state of health between media gateways and Avaya Communication Manager servers, providing solid data to prevent outages from occurring.
VSM Trunk Group Reports show trunk group use over a period of time. Ideal for forward planning and growth forecasting.
VSM provides the ability for your customers to receive notifications. This video details how to setup customer notifications in VSM.
Trunk Group Consolidated Report is ideal for engineers to model the scale of combined trunk groups and accurately assess trunk number requirements.
Trunk Group Trend Reports provide visibility into the trunks you have and the extent you’re using them.
Avaya Communication Manager (ACM) Dashboards provide a real-time view of ACM system health at a glance.
VSM Change Calendar – an ideal framework for documenting changes and formalizing your change management process.
HTTP Protocol Validation. VSM improves availability of any application by alerting when the HTTP application layer fails.
Business Partners can now enable or disable the SFTP server that is part of the customers VSM client or appliance.
IP Telephony Root Cause Analysis. See how VSM helps you use call control and signalling reports to pin point the cause of IP Telephony outage.
Change Logs provide visibility into the changes made on Avaya Communication Manager.
Avaya Call Management Services (CMS) Dashboards provide a real time view of CMS system health at a glance.
Avaya Experience Portal (AEP) Dashboard provides a real time view of AEP system health at a glance.
VSM Licence Reports. Ideal for budget forecasting, procurement planning and capacity rationalization.
Ping tests provide an assurance that devices under management are reachable and running.
IP Endpoint Configuration. How VSM displays the configuration of IP Endpoints in Avaya Aura Communication Manager.
Avaya Application Enablement Services (AES) Dashboard provides a real time view of AES system health at a glance.
Understanding VSM Control Network Reports. See how VSM improves availability by managing the performance of Avaya Aura Communication Manager Control Networks.
VSM Extension Activity Reports. Ideal for saving costs to the business by identifying redundant items that can be removed.
Ping Test. VSM improves availability of any application by alerting when network connectivity fails.
IP Network Region Configuration
How VSM displays the configuration of IP Network Regions in Avaya Aura Communication Manager. Correct configuration is essential to business quality VOIP.