The Virsae development team have wasted no time getting into the new decade. This release features several new features, both big and small, and paves the way of what’s to come.

At a glance:


  • There is a new Equipment Locations – Preview page available, which is a complete redesign of the existing Equipment Locations page and the configuration pages behind it.  It is now easier than ever before to manage and configure your system
  • We’ve added the ability to support multiple SNMP v3 accounts for a given location, useful for large locations where it can be difficult to find credentials compatible with all equipment
  • There is a new release of the Raspberry Pi available from Files and Folders.   The new release now supports the same functionality as hardware and software installs, for example full system health dashlets for all equipment.
  • There have been several improvements to the System Health Dashlets to provide richer feedback in the event of an error


  • A couple of fixes have been made to the Network Connectivity Report, and CMDB Report for ACM v8
  • An issue where some customers were unable to create thresholds has been fixed
  • There are several fixes around alarms, including the Alarm Summary Dashlet, Alarm Response Details page, and addressing unknown alarms for ACM standby servers

New Functionality

Equipment Locations – Preview

Under Service Desk, there are now two entries for Equipment Locations:

Equipment Locations – Preview is a complete redesign of the old Equipment Locations Page, and the many pages that sit underneath it.

In Equipment Locations – Preview, we’ve taken all the complex configuration of VSM, and management of equipment, and consolidated all into two pages below:

  • Equipment Locations – Preview: From here it is possible to manage all configuration for that location, including
    • VQM
    • Networking
    • SNMP Traps
    • Appliance details
    • File Transfer protocols
    • Ability to connect to the appliance (as applicable)
    • Generation of one time codes (for appliance set up)
  • Manage Equipment –  This is accessed via the Location context menu, where users were previously taken to Manage Services.

Accessing the new consolidated Manage Equipment Page

This is a consolidated page of all equipment in VSM for the given location, regardless of vendor, or product type, specifically:

    • Avaya
    • Linux
    • Cisco
    • Generic devices
    • Microsoft
    • Nice – Add/Edit coming in R121
    • Audio Codes – Add/Edit coming in R121
    • Mitel – Add/Edit coming in R121
    • NEC Corporation – Add/Edit coming in R121
    • Nortel – Add/Edit coming in R121
    • Oracle Corporation – Add/Edit coming in R121

The Manage Equipment page, also features a consolidated read-only View Details page showing full configuration for that equipment, thresholds, and specialized information such as ACM site mappings, or windows services.  This page is available to both administrators, and normal users.

Both new pages also support the ability to connect to the equipment via access concentrator.

The consolidated Manage Equipment page. Users can drill down to see full details, connect, add, or edit

The View Details page – a read only view of configuration details for that equipment for all users, including any thresholdsWe have also embedded micro documentation, and tool-tips, making VSM easier to use.

New UI features blurbs and descriptive tool tips

This is a preview release – it is ready for use, but in the spirit of agile development,  we are not done yet, and new functionality will continue to be added above and beyond what was available in the old view over the next 2 – 3 releases.

Please take a look and send us your feedback!

SNMP v3 trap receipt supports multiple credentials

Currently it is only possible to configure one set of SNMP v3 credentials for a given location. However, particularly for larger installations, it can be difficult to find a single combination of SNMP configuration credentials to support all equipment for that location.

To this effect, VSM now supports multiple authorization sets.

These are configured on the Equipment Locations – Preview page, when adding/editing a location.

Configure multiple SNMP v3 credentials in the new equipment locations preview space

New Raspberry Pi release

A new image of the Raspberry Pi is now available from Files and Folders/VSM Software.

The new release now supports the same functionality as hardware and software installs, for example full System Health Dashlets for all equipment.

The raspberry pi support full dashboards

Built on a .NetCore framework, the new release runs on Raspberry Pi 3+ and later versions.

Instructions on installing the image are available from: Files and Folders/Implementation Documents.

To configure, log in to the Raspberry pi directly, or from a putty session, using the default credentials.

From VSM, generate a one-time code, via

  1. Service Desk-> Equipment Locations – Preview
  2. Right click on location -> Generate One-Time Code

Use the code to run the following command on the pi:

administrator@UCSPMachine0:~ $ sudo /opt/ADSClientGateway/ {YOUR ONE TIME CODE}

Improvements to system health dashlets

Previously there was an issue in the AES System Health Dashlet, in the API panel, where if SNMP updates stopped coming through, the last known license state was shown, regardless of current state.

The UI has been updated to show the red ‘no updates received’ triangle alert.

If there have been no updates within 4.5 minutes, the red triangle alert icon shows, with mouseover information indicating the last known updated. The license information will continue to show the last known state.

The CMS System Health Dashlet has been updated to show more information when there is a work force management connection error.

The information is shown in a mouseover tooltip, and will provide users with richer troubleshooting diagnostics.


Unknown alarms from ACM / ESS standby server

There has been a longstanding problem in VSM, whereby a standby ESS or ACM would raise an alarm, but that IP address was not known to VSM, and alarm would come through with no equipment name.

Functionality has been added to ensure VSM is aware of the standby server IP addresses, even when they are not active.

Inability to create thresholds for some users

Previously some customers were reporting an issue where sometimes after creating a new threshold, that threshold did not show up in the threshold page.

This issue has now been fixed.

CMDB report not showing ACM v8 standby servers

Previously, there was an issue where the CMDB Report did not report on core and standby v8 ACM servers.

This has now been fixed, and for version 8, the report correctly shows the standby servers with relevant information under site 0.

Network connectivity reports only running for some equipment

A few months ago, VSM was updated, so that all equipment had network connectivity tests enabled by default, and there no longer was a requirement to, manually add the network connectivity configuration separately.

This functionality was not reflected in the reports.

The Network Connectivity Reports have now been updated so users can run a report for their entire equipment suite in VSM.

Network connectivity reports can now be run for any equipment in VSM

Viewing alarm response details sometimes displayed incorrect data, or an error page

Previously, viewing Alarm Response Details sometimes resulted in an ‘Oops’ error page, or the details were incorrect.

This issue has now been fixed.

Inconsistency between BP alarm summary dashlet and alarm summary dashlet

Previously, when business partners ran the Business Partner Alarm Summary Dashlet, along side a Customer Alarm Summary Dashlet, results were sometimes inconsistent for larger customers.   This discrepancy has now been corrected.