Virsae has the answer with Vector Diagrams which convert call flow logic into schematics. By taking every call flow element inside Avaya Communications Manager and automatically turning them into Visio flow charts, you can see every vector across your configuration and manage it accordingly.
With this intelligence, it becomes easier to manage the caller experience and deliver reporting which has a real impact on contact center performance. Vector Diagrams are intelligent too, automatically highlighting spurious or redundant steps in processes so you can improve performance on the fly.
We’ve also laid the foundation for an exciting future feature. Soon-to-be available Virsae Vector Stress will overlay Vector Diagrams allowing you to identify bottlenecks in your call flows due to over-utilized infrastructure. Virsae’s unique ability to overlay Capacity Management on Configuration Management data, means you can target investment where it is required.