Heineken raises a glass to Virsae

When CRM syncs with enterprise systems, good things happen. For Heineken subsidiary DB Breweries, integrating Avaya call control buttons in DBs SAP frontend CRM system boosted contact centre call quality to 95%.

Learn how Virsae Contact Centre (VCC) SAP Connector created a single integrated agent desktop at DB Breweries.

Prevention is better than cure, says US health giant.

Unified Communications (UC) is getting more complex, making it harder to detect problems and correct them before things go pear shaped.  With VSM, a US health services giant has all but eliminated surprises from its UC environment.

Learn how a US health provider uses Virsae Service Management (VSM) to arrest incidents before they become big problems.