VSM Tips

NETWORK CONNECTIVITY REPORTING

What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance over time Know if connectivity has been consistently available or dropped at some point Use with Availability Manager to alert [...]

2018-09-27T11:47:51+12:00December 14th, 2017|VSM Tips|

TRUNK GROUP SUMMARY

Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with VSM’s Trunk Group Summary Reports. What is this report for? Measure every trunk group with one report See the peak [...]

2018-09-27T11:54:43+12:00November 28th, 2017|VSM Tips|

ACM CALL RATE REPORT

Perhaps the ultimate measure of occupancy in an Avaya Communication Manager environment is ‘call rate’. BHCC (Busy Hour Call Completions) ultimately drive the requirement for server processing power. It’s important to see this both in real time, and historically for trending purposes. What are these reports for? Measure the combined loading of internal and [...]

2017-12-14T13:44:55+12:00November 3rd, 2017|VSM Tips|

IP TELEPHONY MEDIA CAPACITY REPORTS

If you run out of media resources, symptomatically, some strange things happen: Calls remain queued, even though there are available agents VDN of Origin announcements don’t play for agents Calls go directly to voice mail without the station ringing Call recordings aren’t made Conferences fail when attempting to add new members When users report [...]

2017-12-14T13:58:02+12:00October 20th, 2017|VSM Tips|

AVAYA SESSION MANAGER SIP SESSION REPORTS

What are they for? Providing an historic view of the traffic handled by your Avaya Session Manager. Compare loading between Session Managers to ensure load sharing is working as designed See the media your customers are choosing to interact with your company Trend changes over time SIP Session Reports show historically: SIP Sessions Broken [...]

2017-09-29T12:47:35+12:00September 29th, 2017|VSM Tips|

MEDIA GATEWAY SCHEMATIC DIAGRAM

What's it for? To see how your network of media gateways are configured and working. Validate the configuration is as it should be See where the media gateways are installed Confirm if the media gateways are survivable (or not) Identify the media gateway controllers Verify the media gateway hardware type Ascertain the IP address [...]

2017-09-14T13:16:12+12:00September 14th, 2017|VSM Tips|

AVAYA SESSION MANAGER DASHLETS

What are they for? The dashlets provide a real time view of your Session Manager at a glance. Significantly reduces time to repair by pinpointing the underlying cause of issues, and allows visualization of resource and bandwidth consumption. VSM dashlets run the same diagnostic commands experienced engineers run when they are identifying problems. These [...]

2017-08-03T15:44:29+12:00August 3rd, 2017|VSM Tips|

AVAYA SBC DASHBOARD

What's it for? Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues. VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute [...]

2017-07-21T12:24:55+12:00July 21st, 2017|VSM Tips|

SKYPE FOR BUSINESS DASHBOARD

What's it for? Use the dashboard to get an instant view of the health and status of your Skype for Business environment: See how your server hardware and OS is performing Monitor quality of experience in real time Become aware of issues prior to end users reporting them Increase uptime Where do I find [...]

2018-11-22T13:44:29+12:00July 6th, 2017|VSM Tips|

ATTENDANT TIME REPORT

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time Talk Time Hold Time Abandon Time Answer Time Where do I find it? Attendant Time Reports are available in VSM's [...]

2017-06-22T16:05:11+12:00May 26th, 2017|VSM Tips|