News

Illation partners with Virsae for real-time diagnosis of Unified Communication and Contact Center systems 

Partnership boosts Illation’s voice and contact center services with Virsae’s AI-powered analytics and diagnostics platform Virsae Service Management (VSM). Auckland, New Zealand– April 7 2020 – Voice and contact center diagnostics provider Illation has partnered with the service management specialist Virsae to bring unprecedented visibility to the company’s communication service offerings (currently Avaya, illation Voice [...]

2020-04-08T10:35:51+12:00April 7th, 2020|News|

Virsae appoints Charles Carlos to lead US sales team

Auckland, 5 March 2020 – Virsae, a provider of cloud-based UC management services, has appointed Charles Carlos as VP Sales for North America, responsible for spearheading sales of Virsae’s AI-powered analytics and diagnostics platform Virsae Service Management (VSM). Charles brings more than 20 years’ experience in technical sales and leadership.  He most recently held the [...]

2020-03-05T15:35:57+12:00March 5th, 2020|News|

Virsae monitoring exceeds half billion calls per month

Auckland, 13 December 2019 – Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified communications (UC) service management platform. During November, Virsae Service Management (VSM) analyzed more than 500 million voice calls for quality – a subset of more than 12 billion [...]

2019-12-13T16:02:48+12:00December 13th, 2019|News|

Rapid rise in number of SIP channels points to costly waste

Super-sized SIP trunks adding unnecessary costs to IP-based communications Auckland, 18 June 2019 – Businesses are over subscribing SIP trunks, frittering away savings delivered by the IP-based technology standard supporting VoIP. Analysis of thousands of communications technology deployments around the globe conducted by UC service management vendor Virsae (www.virsae.com) shows the continued demise of Primary [...]

2019-06-21T11:25:29+12:00June 18th, 2019|News|

Virsae ready to take off as a Microsoft Co-Sell Ready Partner

Cloud-based service management provider Virsae is poised for greater global success Auckland, New Zealand – 14 August 2018 – Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program, a significant milestone that positions it for growth through Microsoft’s own international networks. The Co-Sell [...]

2018-08-14T10:32:34+12:00August 14th, 2018|News|

UC management oversights costing millions – Virsae

UC management service provider analyzes 307 million calls and hundreds of clients to show where money is going down the drain. Auckland, 29 May 2018 – Proving ignorance is not bliss, and what stays under the radar of UC service management ends up costing an arm and a leg, Virsae has crunched a mountain of live [...]

2018-05-29T16:09:53+12:00May 29th, 2018|News|

Virsae’s security manager takes aim at multi-billion-dollar toll fraud problem

Auckland, 30 January 2018 – Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud. Called Security Manager, the new module brings real-time threat awareness capabilities to protect UC networks, allowing network managers to [...]

2018-01-30T14:10:56+12:00January 30th, 2018|News|

Virsae ranked in top 50 of country’s fastest growing companies

Auckland, 21 November 2017 – The $2 billion ‘niche’ market for unified communications management is proving great business for Virsae, who has been recognised by Deloitte as one of New Zealand’s 50 fastest growing companies. The Auckland based cloud provider’s flagship product, Virsae Service Management (VSM), has notched up staggering growth, catapulting company revenue by [...]

2017-11-21T12:30:22+12:00November 21st, 2017|News|

Virsae big data dive lifts lid on gremlins plaguing voice calls

-- Analysis of 257 million calls pinpoints lingering networking issues Auckland, 17 November 2017 – Virsae Service Management (VSM), the cloud-native service management platform for unified communications (UC), is crunching a mountain of data to help IT managers root out remaining glitches in their voice communications systems. In a first for the company, and possibly the [...]

2017-11-17T08:23:32+12:00November 17th, 2017|News|

Virsae adds Allied Telesis to its range of 50+ supported products

October 19, 2017 - Virsae Service Management (VSM), the leading cloud based service management platform for unified communications (UC) and infrastructure, has added the Allied Telesis portfolio to its line-up of supported products. The addition sees the multi-vendor service management platform with capabilities to manage more than 50 UC, customer experience and network infrastructure vendors, [...]

2017-12-14T16:11:06+12:00October 19th, 2017|News|