Oversupplied server capacity is a waste of money. But better than being caught short with too little capacity when call volumes peak. Right?
Both scenarios cost money.
If only you could synchronize server capacity with the ebb and flow of call volumes.
Turns out you can.
Shine a light on call load
VSM’s call rate dashboards and reports provide real-time and historic views of call loads on your servers.
That means you can determine exactly how much server capacity you’re likely to need, in busy times, and when things go quiet.
Pinpoint peak loads, trend call rates for accurate forecasting, and control server costs. VSM call rate dashboards and reports provide everything you need to know to sync server capacity with call loads.
VSM’s Call Rate Reports in action
See how VSM’s Call Rate Reports chart feeds, logic, and call flows to make short work of diagnosing problem flows.
Click on the screen and watch this 3-minute video.
See our VSM Tip here for more detail on using Call Rate Reports.
Businesses around the world use Virsae’s cloud-based business communications management platform, Virsae Service Management (VSM), to keep their communications technology running smoothly – so their channels stay open, workers keep communicating, and customers always get an answer.