AVAYA CALL MANAGEMENT SERVER (CMS) DASHBOARD

AVAYA CALL MANAGEMENT SERVER (CMS) DASHBOARD

What’s it for?

Provides a real time view of CMS system health at a glance, and significantly reduces time to repair by pin-pointing the underlying cause of issues. Covers:

  • Server hardware and OS health
  • Processor occupancy and uptime
  • Backup status
  • Connection to ACM status
  • Number of CMS Supervisor clients connected

VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute basis and the results displayed on a dashboard, color-coded to reflect solution health.

Where do I find it?

Dashboards are available in VSM’s Service Desk module within Dashboard Management. Service Desk contains a growing number of user-configurable dashboards that display health across your entire UC and CC platform.

CMS Dashboard in Action

Click on the screen below for a demonstration.

CMS Dashboard Example 1

This customer has issues that need attention, highlighted by the traffic light color coding:

  • The memory consumption is a little high and should be observed for a potential memory leak.
  • ACD 1 is down. The problem is at the connection layer.
  • The maintenance backup has not been run. This could be an issue if this server needs to be rebuilt from scratch.

CMS Dashboard Example 2

This customer is running satisfactorily, with one exception:

  • The processor and memory are running within recommendations
  • The connection to ACM is running at all layers and 14 records are being dealt with
  • However, the maintenance backup has not been run. This could be an issue if this server needs to be rebuilt from scratch.

Dashboards provide visibility into the health of your systems. If anything does go wrong, the dashboards will often pinpoint the underlying cause, significantly reducing time to repair.

2017-05-05T17:59:49+00:00 October 4th, 2016|VSM Tips|