vividadmin

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So far vividadmin has created 34 blog entries.

EXTENSION ACTIVITY REPORTS

What’s it for? Ideal for reducing unnecessary costs to the business by identifying redundant items and associated charges that can be removed. View of all extension activity Identify and track extensions in use Create lists of redundant configuration items Cost saving Where do I find it? Available as part of VSM’s Capacity Manager module within [...]

2017-05-05T17:59:08+00:00 July 28th, 2016|VSM Tips|

VECTOR FLOW CHARTS

What's it for? Reducing effort in keeping call flow documentation up to date, saving hundreds of hours in effort and cost. ·         Automates the creation of call flow documents ·         Presents complex configuration in an easy to understand flowchart format ·         Allows business owners to understand the customer experience ·         Ensures call flow documentation is [...]

2017-05-05T17:58:52+00:00 July 12th, 2016|VSM Tips|

Virsae Picks up ExportNZ Award

Auckland June 2016 – Virsae is running hot, picking up the TNT Express Emerging Exporter of the Year award at the 2016 Air New Zealand Cargo ExportNZ Awards last night. The award recognizes excellence in securing a sustainable export business.  This includes enterprise in getting started, proactive market development, an innovative approach to product and [...]

2017-05-05T17:55:04+00:00 June 26th, 2016|News|

LICENSE REPORTING

What's it for? Great for budget forecasting, procurement planning and capacity rationalization. Measure license usage against license capacity Identify how many licenses you need and when Use with Availability Manager to alert you of possible capacity issues Control costs and improve performance Where do I find it? License Reports are available in VSM's Capacity Manager [...]

2017-05-05T17:58:41+00:00 June 21st, 2016|VSM Tips|

How Real-Time Dashboards Stop Downtime in its Tracks

There's nothing like unplanned downtime to interrupt the steady flow of business and suspend the delivery of excellent customer service. Businesses can avoid having to deal with that sort of thing thanks to Virsae Service Management (VSM), which detects problems early, allowing you to take action before there is any impact on business critical services. [...]

2017-11-09T10:40:37+00:00 May 29th, 2016|Blog|

Avoiding Down Time: Monitoring Critical Services

The issues which can manifest themselves as downtime are as varied as they are complex. Taking your eye off the ball for just a few minutes can mean a critical UC service or application misses a beat, creating a chain reaction and widespread disruption to services. Let's look at a recent example where Virsae Service [...]

2017-05-05T17:35:22+00:00 April 18th, 2016|Blog|

Virsae raises $3 million for international expansion

Auckland, 24 March 2016 -- Cloud services provider Virsae has raised $3 million in just under a year as it seeks to expand further into the US. Virsae was launched in 2013 by Agile, which specialises in unified communications (the integration of telephone-based tasks with computers). Virsae provides cloud-based applications that manage unified communications and call [...]

2017-05-05T17:55:18+00:00 March 25th, 2016|News|

Document all your call flows without effort

Virsae has the answer with Vector Diagrams which convert call flow logic into schematics. By taking every call flow element inside Avaya Communications Manager and automatically turning them into Visio flow charts, you can see every vector across your configuration and manage it accordingly. With this intelligence, it becomes easier to manage the caller experience [...]

2017-05-05T17:35:33+00:00 March 18th, 2016|Blog|

VSM puts you in the picture with As-built Schematics

At Virsae we've often heard the old adage - The only thing worse than no documentation is out of date documentation. What's more - we agree. As a long-standing support partner for Unified Communications solutions ourselves, we are often asked by our customers to provide and maintain their as-built documentation. Doing so is time consuming [...]

2017-05-05T17:35:45+00:00 February 17th, 2016|Blog|

Why service transparency is essential in meeting customer expectations

For many service providers, achieving quality service delivery is hampered by limited visibility into the performance of their clients' onsite systems. That's despite the fact that transparency and visibility of unified communications and contact center assets is essential for the successful operation of an enterprise and its customer service operations. Virsae, however, turns that approach [...]

2017-05-05T17:35:57+00:00 January 18th, 2016|Blog|