As you are probably aware, over the weekend there was a ransomware attack that affected thousands of computer systems across the globe. This attack used malicious software called “WanaCrypt0r 2.0” or WannaCry, that exploits a vulnerability in Windows. Microsoft released a patch for the flaw in March, but computers that have not installed the security [...]
What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Calls Report provides call center-like reporting for attendant consoles. Measure and trend over time: Incoming calls Answered calls Abandoned calls Held calls Calls that abandon whilst on hold Where do I find it? Attendant Calls Reports [...]
What's it for? Ideal for root cause analysis of SIP issues, providing much needed visibility of SIP signaling messages. Engineering teams are often called upon to investigate a problem that has occurred in the past. However, when test calls are made in the present, everything is working as it should be. Being able to look [...]
What's it for? External call history (ECH) is an optional Avaya Call Management System (CMS) feature that allows you to transfer the CMS call record data to VSM for storage and processing. Due to the richness of detail provided, Call Centre Managers often see ECH records as the ‘nirvana’ of reporting. With ECH you [...]
What's it for? Ideal to prevent media gateway outages, or perform a root cause analysis (RCA) of historic media gateway outages, based on solid data. See issues occurring between media gateways and Avaya Communication Manager servers BEFORE there is an outage Identify common network segments and direct the network team to the right place [...]
Auckland, New Zealand, 10 March 2017 – Cloud services provider Virsae has secured a second round of equity funding, with newly-established New Zealand private equity firm Darby Capital Partners (DCP) taking a multi-million dollar stake in the fast growing business. Launched in 2013, Virsae has notched up seven-figure revenues from sales of the company’s flagship [...]
What's it for? Great for budget forecasting, procurement planning, and capacity rationalization. Measure actual trunk usage against capacity See if traffic demand is increasing or decreasing Forecast how many channels or how much bandwidth you will actually need Correctly scale the size of trunk groups Control costs Where do I find it? Trunk Group [...]
Attributes its 163 percent revenue growth to increasing customer demand, a strong reseller network and the agility of cloud based technology. Auckland, New Zealand, 24 January 2017 - Virsae announced that it ranked Number 308 on the Deloitte Technology Fast 500™ Asia Pacific 2016, a ranking of the 500 fastest growing technology companies in Asia [...]
What's it for? An ideal framework for documenting changes and formalizing your change management process. Use Change Calendar forms to: Document changes Identify change window Easily document the change process Record contacts involved in the change Attach documents relating to the change Suppress alarms from the specific application within the change window Where do [...]
A change to VSM in Release 6.28 gives Business Partners the ability to enable or disable the SFTP server that is part of the customer's VSM client or appliance. What's it for? The change has been made to: Allow greater security if the customer does not want the SFTP server active on their network. [...]