About Michelle Lorenz

Michelle is the software development manager for Virsae

VSM has been updated – R138

With this release the focus is ongoing incremental improvements as we continue to drive forwards.   New Functionality On the Voice Quality Management page, the name filter in the expression builder has been extended to contain string matching operators: Contains != not equals = equals IPNR Site Mapping for ACMs On the Manage Equipment page, for ACM, clicking [...]

2020-09-22T15:51:53+12:00September 22nd, 2020|Release|

Virsae has been updated – R137

With this update, we have lifted our game on monitoring, by incorporating AI to automatically detect new equipment, and introducing newly powerful SIP monitoring via protocol validation. New functionality New equipment Detection On the Service Desk -> Equipment Locations -> Manage Equipment page, a notification panel is now shown listing any new equipment our AI engine [...]

2020-09-10T13:34:52+12:00September 9th, 2020|Release|

VSM has been updated – R136

This release showcases the new equipment importer, saving engineers time, and simplifying the management and set up of VSM. We've also updated protocol validation to provide you with full history of any validations you have set up, when they may have failed, and how long the outage lasted, complete with availability calculations. New Functionality VSM [...]

2020-08-26T13:41:35+12:00August 25th, 2020|Release|

VSM has been updated – R135

This release covers fixes and improvements to reports, protocol validation, and equipment management. New Functionality Media Gateway Summary Report updated with additional data The Media Gateway Timeout, and Media Gateway Timeout Summary reports now both show the same information. Previously the individualized gateway report included timeouts, signalling channel restarts and link bounces, while the summary [...]

2020-08-11T12:30:02+12:00August 11th, 2020|Release|

VSM has been updated – R134

R134 marks a significant release for Virsae, and introduces Role-based Access for Business partners. Role-based Access allows Business Partners to manage their users into roles, and gives them the ability to specify which customers, locations, and equipment their users have access to. And of course, this release also contains numerous other fixes and enhancements from [...]

2020-07-29T11:21:35+12:00July 29th, 2020|Release|

VSM has been updated – R132

This release focuses on Reports, the Windows Health Dashlet, and ongoing fixes and improvements to make your daily experience of VSM just a little bit better. At a glance: Windows System Health Dashlet now shows SQL Performance Counters Reporting enhancements for Customer Equipment and Station Data reports   New Functionality Windows System Health Dashlet The [...]

2020-06-29T17:47:37+12:00June 29th, 2020|Release|

VSM has been updated – R131

With this update there are further enhancements to VQM troubleshooting, reporting improvements, and we have added the ability for customers to control Business Partner's Remote Access. At a glance: In Voice Quality Management, when viewing stream details, it is now possible to switch views to the related stream (in the other direction). There are several [...]

2020-06-24T10:22:03+12:00June 16th, 2020|Release|

R130 now available

This update focuses on lifting the game of our VQM data, providing new leading-edge visibility.  We are also delivering TCP protocol validation support on our new Protocol Validation - Preview page.   At a glance: We are launching Voice Quality Management - Preview and it features: AI troubleshooting diagnostics Faster, and easier to use filtering [...]

2020-06-04T17:12:12+12:00June 4th, 2020|Release|

R129 now available

This release showcases new state-of-the-art voice quality management for Contact Center Systems, as well as a new release of Files and Folders, and numerous enhancements to reports and SIP Tracing. At a glance: Call Center On the CMS Call History Page, it is now possible to not only view voice quality configuration details for a [...]

2020-05-19T16:26:25+12:00May 18th, 2020|Release|

VSM has been updated – R128

With this update, we're focusing on further improving and refining existing functionality, specifically: Extending CMS Call History to show rich VQM configuration data Improvements to the ACM Summary Dashlet for Duplication and ESS/LSP data Improvements to how locations are configured Improvements to thresholds   New Functionality CMS Call History ECHI data now shows VQM configuration [...]

2020-05-04T15:12:14+12:00May 4th, 2020|Release|
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