Alison

About Alison Lambden

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So far Alison Lambden has created 49 blog entries.

Media gateway outage – quick fix or finger-pointing?

When your media gateway crashes, who knows where to look? UC application managers point their fingers at the network team, and the network team points back. It’s only when the root cause is found that the arguing stops. But that’s the problem – because pinpointing root causes requires a time machine and x-ray vision [...]

2019-08-02T17:12:21+12:00January 31st, 2019|VSM @ Work|

Problems with Skype for Business?

Skype calls fail to connect or drop out? Can’t hear meeting participants? Scratchy video quality? Skype for Business is fantastic when it works well. But lots can go wrong. Microsoft recommends watching 70 performance indicators to keep Skype for Business functioning flawlessly. That’s a lot to watch, never mind making sense of warning signs [...]

2018-11-22T14:54:49+12:00November 22nd, 2018|VSM @ Work|

How Big Data is Revolutionizing UC Management

Most engineers understand how to configure a UC platform to get the best from it. Behind the scenes a myriad of moving parts must cooperate faultlessly to deliver the outcomes engineers have configured. But cooperation is rarely, if ever, problem-free, saddling UC engineers with the back-breaking task of sifting and decoding a mountain of data [...]

2018-10-18T14:05:08+12:00October 18th, 2018|Blog|

Network connectivity dragging down UC performance?

Networks are full of mystery. Connectivity can inexplicably drop out, data packets sometimes get lost or travel at snail’s pace, and network interfaces can slip off the radar. Certainly not what you need for something so fundamental to high-performing UC. You’ve got to have eyes and ears in the right places to keep UC systems [...]

2018-09-27T15:58:38+12:00September 27th, 2018|VSM @ Work|

Puzzled by voice quality issues?

Analyzing scratchy calls for latency, jitter, and delay is one thing, but pinpointing their root causes is quite another. That’s because poor voice quality is often a symptom of malaise elsewhere in the UC application stack. So, while network monitoring flags malfunctioning network items interfering with voice quality, the root cause remains a mystery. Get [...]

2018-08-28T11:07:40+12:00August 28th, 2018|VSM @ Work|

Virsae ready to take off as a Microsoft Co-Sell Ready Partner

Cloud-based service management provider Virsae is poised for greater global success Auckland, New Zealand – 14 August 2018 – Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program, a significant milestone that positions it for growth through Microsoft’s own international networks. The Co-Sell [...]

2018-08-14T10:32:34+12:00August 14th, 2018|News|

Troubleshooting Media Gateways

Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its Media Gateway Controller at a UC application level Compare that to the health of the network connecting the two using [...]

2018-08-09T15:45:59+12:00August 9th, 2018|VSM Tips|

UC security threats keeping you awake at night?

There’s a reason why organisations lose $38 billion to toll fraud each year. Session Border Controllers (SBCs) that protect SIP trunking aren’t up to the job. They’re often unmanaged and forgotten, leaving gaping holes for fraudsters and hackers. Now that’s something to make you lose sleep. Turn the tables on attackers Today’s UC systems live [...]

2018-07-19T15:21:12+12:00July 19th, 2018|VSM @ Work|

Attendant console call reporting like divining for water?

Attendant operators do important work, often providing a first point of contact for customers, and routing calls internally. But measuring how attendant calls are managed is a bit of a mystery. So, when it comes to reporting, business managers have to work a special kind of magic to divine results. When contact center reporting [...]

2018-06-28T10:16:35+12:00June 28th, 2018|VSM @ Work|

Quick Fix for VQM Problems

Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. Sometimes network components inadvertently remove this tag, placing real time traffic into queues with regular network traffic like email and [...]

2018-06-19T14:28:25+12:00June 19th, 2018|VSM Tips|