Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its Media Gateway Controller at a UC application level Compare that to the health of the network connecting the two using [...]
There’s a reason why organisations lose $38 billion to toll fraud each year. Session Border Controllers (SBCs) that protect SIP trunking aren’t up to the job. They’re often unmanaged and forgotten, leaving gaping holes for fraudsters and hackers. Now that’s something to make you lose sleep. Turn the tables on attackers Today’s UC systems live [...]
Attendant operators do important work, often providing a first point of contact for customers, and routing calls internally. But measuring how attendant calls are managed is a bit of a mystery. So, when it comes to reporting, business managers have to work a special kind of magic to divine results. When contact center reporting [...]
Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. Sometimes network components inadvertently remove this tag, placing real time traffic into queues with regular network traffic like email and [...]
UC management service provider analyzes 307 million calls and hundreds of clients to show where money is going down the drain. Auckland, 29 May 2018 – Proving ignorance is not bliss, and what stays under the radar of UC service management ends up costing an arm and a leg, Virsae has crunched a mountain of live [...]
What's it for? Significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams. Use VQM Related Data to: See QoS configuration with a single click Identify common causes of poor quality, like speed / duplex issues See if DSCP has been incorrectly set, stripped [...]
Oversupplied server capacity is a waste of money. But better than being caught short with too little capacity when call volumes peak. Right? Both scenarios cost money. If only you could synchronize server capacity with the ebb and flow of call volumes. Turns out you can. Shine a light on call load VSM’s [...]
What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. These threats cannot be mitigated by the session border controller (SBC) alone. Relying solely on the SBC is like having [...]
Why traditional IT tools can’t keep pace with the demands of modern communications environments Unified communications (UC) sprang up in the 90s, introducing new forms of software-based communication, planting voice and messaging systems in the IT network. But as UC footprints grew, businesses struggled to find new tools and processes necessary to keep up with [...]
Callers hate broken call flows, because they can’t get through. But fixing things fast is only possible with up-to-date call flow information. When call flows stop working, things get dicey – callers can’t get through, they get confused and angry, hang up, and sometimes even call the competition. Fixing things fast requires up-to-date call [...]