About Alison Lambden

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So far Alison Lambden has created 40 blog entries.

Quick Fix for VQM Problems

Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. Sometimes network components inadvertently remove this tag, placing real time traffic into queues with regular network traffic like email and [...]

2018-06-19T14:28:25+00:00 June 19th, 2018|VSM Tips|

UC management oversights costing millions – Virsae

UC management service provider analyzes 307 million calls and hundreds of clients to show where money is going down the drain. Auckland, 29 May 2018 – Proving ignorance is not bliss, and what stays under the radar of UC service management ends up costing an arm and a leg, Virsae has crunched a mountain of live [...]

2018-05-29T16:09:53+00:00 May 29th, 2018|News|


What's it for? Significantly reduces the time taken to troubleshoot voice quality issues, by displaying vital configuration aspects for each end of RTP streams. Use VQM Related Data to: See QoS configuration with a single click Identify common causes of poor quality, like speed / duplex issues See if DSCP has been incorrectly set, stripped [...]

2018-05-17T10:06:18+00:00 May 17th, 2018|VSM Tips|

Fine-tuning server capacity a bit hit and miss?

Oversupplied server capacity is a waste of money. But better than being caught short with too little capacity when call volumes peak. Right?   Both scenarios cost money. If only you could synchronize server capacity with the ebb and flow of call volumes. Turns out you can. Shine a light on call load VSM’s [...]

2018-05-01T13:31:19+00:00 May 1st, 2018|VSM @ Work|


What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. These threats cannot be mitigated by the session border controller (SBC) alone. Relying solely on the SBC is like having [...]

2018-04-12T16:39:14+00:00 April 12th, 2018|VSM Tips|

The Case for UC Service Management

Why traditional IT tools can’t keep pace with the demands of modern communications environments Unified communications (UC) sprang up in the 90s, introducing new forms of software-based communication, planting voice and messaging systems in the IT network. But as UC footprints grew, businesses struggled to find new tools and processes necessary to keep up with [...]

2018-03-29T12:55:31+00:00 March 29th, 2018|Blog|

Broken call flows stranding customers?

Callers hate broken call flows, because they can’t get through. But fixing things fast is only possible with up-to-date call flow information. When call flows stop working, things get dicey – callers can’t get through, they get confused and angry, hang up, and sometimes even call the competition. Fixing things fast requires up-to-date call [...]

2018-03-16T14:47:08+00:00 March 16th, 2018|VSM @ Work|

Incompatible changes disrupting your UC networks?

VSM Change Logs let you fix things fast When your UC network falls over, you’ve got to fix things fast before customers and staff get angry. Change logs pinpoint the number one culprit – incompatible changes. Trouble is, vendor change logs can be confusing and are rarely complete. No wonder network outages take so long [...]

2018-02-20T13:54:51+00:00 February 20th, 2018|VSM @ Work|

Virsae’s security manager takes aim at multi-billion-dollar toll fraud problem

Auckland, 30 January 2018 – Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud. Called Security Manager, the new module brings real-time threat awareness capabilities to protect UC networks, allowing network managers to [...]

2018-01-30T14:10:56+00:00 January 30th, 2018|News|


What's it for? The business partner alarm summary dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status across all VSM customers and is ideally displayed on a large screen in the Network Operations Center (NOC). It also [...]

2018-05-03T16:34:54+00:00 January 11th, 2018|VSM Tips|