What's it for? Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues. VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute [...]
What's it for? Use the dashboard to get an instant view of the health and status of your Skype for Business environment: See how your server hardware and OS is performing Monitor quality of experience in real time Become aware of issues prior to end users reporting them Increase uptime Where do I find [...]
Another ransomware attack called Petya has affected many computer systems across the globe this week. Petya exploits a vulnerability (EternalBlue and EternalRomance) in Windows Operating Systems. Microsoft recently released a patch in response to the Wannacry Ransomware attack. Computers running without this security update remain vulnerable to both Wannacry and Petya. Virsae has already put steps [...]
What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time Talk Time Hold Time Abandon Time Answer Time Where do I find it? Attendant Time Reports are available in VSM's [...]