About Alison Lambden

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So far Alison Lambden has created 26 blog entries.


What's it for? VSM's Security Manager is essential in protecting organizations from cyber attack. SIP based communication needs counter-measures to prevent hacker intrusion, bandwidth abuse, toll fraud, service hijacking and denial of service attacks. These threats cannot be mitigated by the session border controller (SBC) alone. Relying solely on the SBC is like having [...]

2018-04-12T16:39:14+00:00 April 12th, 2018|VSM Tips|

The Case for UC Service Management

Why traditional IT tools can’t keep pace with the demands of modern communications environments Unified communications (UC) sprang up in the 90s, introducing new forms of software-based communication, planting voice and messaging systems in the IT network. But as UC footprints grew, businesses struggled to find new tools and processes necessary to keep up with [...]

2018-03-29T12:55:31+00:00 March 29th, 2018|Blog|

Broken call flows stranding customers?

Callers hate broken call flows, because they can’t get through. But fixing things fast is only possible with up-to-date call flow information. When call flows stop working, things get dicey – callers can’t get through, they get confused and angry, hang up, and sometimes even call the competition. Fixing things fast requires up-to-date call [...]

2018-03-16T14:47:08+00:00 March 16th, 2018|VSM @ Work|

Incompatible changes disrupting your UC networks?

VSM Change Logs let you fix things fast When your UC network falls over, you’ve got to fix things fast before customers and staff get angry. Change logs pinpoint the number one culprit – incompatible changes. Trouble is, vendor change logs can be confusing and are rarely complete. No wonder network outages take so long [...]

2018-02-20T13:54:51+00:00 February 20th, 2018|VSM @ Work|

Virsae’s security manager takes aim at multi-billion-dollar toll fraud problem

Auckland, 30 January 2018 – Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud. Called Security Manager, the new module brings real-time threat awareness capabilities to protect UC networks, allowing network managers to [...]

2018-01-30T14:10:56+00:00 January 30th, 2018|News|


What's it for? The business partner alarm summay dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status across all VSM customers and is ideally displayed on a large screen in the Network Operations Center (NOC). It also [...]

2018-01-11T14:25:17+00:00 January 11th, 2018|VSM Tips|


What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance over time Know if connectivity has been consistently available or dropped at some point Use with Availability Manager to alert [...]

2017-12-14T16:01:55+00:00 December 14th, 2017|VSM Tips|

Paying for unused trunk capacity?

Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think – when you have the right tools. VSM monitors trunk usage in real-time, so you can retire unused capacity, or dial [...]

2018-03-15T14:02:34+00:00 December 7th, 2017|VSM @ Work|


Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with VSM’s Trunk Group Summary Reports. What is this report for? Measure every trunk group with one report See the peak [...]

2017-12-14T13:50:16+00:00 November 28th, 2017|VSM Tips|

Virsae ranked in top 50 of country’s fastest growing companies

Auckland, 21 November 2017 – The $2 billion ‘niche’ market for unified communications management is proving great business for Virsae, who has been recognised by Deloitte as one of New Zealand’s 50 fastest growing companies. The Auckland based cloud provider’s flagship product, Virsae Service Management (VSM), has notched up staggering growth, catapulting company revenue by [...]

2017-11-21T12:30:22+00:00 November 21st, 2017|News|