Alison

About Alison Lambden

This author has not yet filled in any details.
So far Alison Lambden has created 43 blog entries.

Rapid rise in number of SIP channels points to costly waste

Super-sized SIP trunks adding unnecessary costs to IP-based communications Auckland, 18 June 2019 – Businesses are over subscribing SIP trunks, frittering away savings delivered by the IP-based technology standard supporting VoIP. Analysis of thousands of communications technology deployments around the globe conducted by UC service management vendor Virsae (www.virsae.com) shows the continued demise of Primary [...]

2019-06-21T11:25:29+12:00 June 18th, 2019|News|

Media Gateway Synchronization

What's it for? Improve call quality and the reliability of trunk groups. Prevent DS1 circuits from slipping Eliminate breaks in audio as PCM frames realign Improve the reliability of the ISDN D-channel and therefore Trunk Group Availability Where do I find them? Media Gateway synchronization can be seen via DS1 Health in VSM's Service Desk [...]

2019-05-24T12:09:27+12:00 May 24th, 2019|VSM Tips|

Inside the Contact Center: See more, look less

- Raymond Pearson, Channel Director, Virsae Knowledge is power in the contact center. Knowledge ensures managers make decisions and take action to make a good impression with customers. Trouble is, much of the knowledge contact center managers need exists in a raw unfiltered form buried deep in peripheral systems and the far corners of a [...]

2019-05-06T11:48:32+12:00 May 6th, 2019|Blog|

Calls in Progress Dashlet

What's it for? Observe the quality of calls in real time: Zoom in on certain Call Servers, Sites, or even individual Users Isolate the outliers Limit to specific quality bands Interactively establish common factors Where do I find them? VQM Calls in Progress dashlet is available in VSM's Service Desk module in Dashboards. Service Desks growing library [...]

2019-02-15T15:01:26+12:00 February 15th, 2019|VSM Tips|

Media gateway outage – quick fix or finger-pointing?

When your media gateway crashes, who knows where to look? UC application managers point their fingers at the network team, and the network team points back. It’s only when the root cause is found that the arguing stops. But that’s the problem – because pinpointing root causes requires a time machine and x-ray vision [...]

2019-08-02T17:12:21+12:00 January 31st, 2019|VSM @ Work|

Problems with Skype for Business?

Skype calls fail to connect or drop out? Can’t hear meeting participants? Scratchy video quality? Skype for Business is fantastic when it works well. But lots can go wrong. Microsoft recommends watching 70 performance indicators to keep Skype for Business functioning flawlessly. That’s a lot to watch, never mind making sense of warning signs [...]

2018-11-22T14:54:49+12:00 November 22nd, 2018|VSM @ Work|

How Big Data is Revolutionizing UC Management

Most engineers understand how to configure a UC platform to get the best from it. Behind the scenes a myriad of moving parts must cooperate faultlessly to deliver the outcomes engineers have configured. But cooperation is rarely, if ever, problem-free, saddling UC engineers with the back-breaking task of sifting and decoding a mountain of data [...]

2018-10-18T14:05:08+12:00 October 18th, 2018|Blog|

Network connectivity dragging down UC performance?

Networks are full of mystery. Connectivity can inexplicably drop out, data packets sometimes get lost or travel at snail’s pace, and network interfaces can slip off the radar. Certainly not what you need for something so fundamental to high-performing UC. You’ve got to have eyes and ears in the right places to keep UC systems [...]

2018-09-27T15:58:38+12:00 September 27th, 2018|VSM @ Work|

Puzzled by voice quality issues?

Analyzing scratchy calls for latency, jitter, and delay is one thing, but pinpointing their root causes is quite another. That’s because poor voice quality is often a symptom of malaise elsewhere in the UC application stack. So, while network monitoring flags malfunctioning network items interfering with voice quality, the root cause remains a mystery. Get [...]

2018-08-28T11:07:40+12:00 August 28th, 2018|VSM @ Work|

Virsae ready to take off as a Microsoft Co-Sell Ready Partner

Cloud-based service management provider Virsae is poised for greater global success Auckland, New Zealand – 14 August 2018 – Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program, a significant milestone that positions it for growth through Microsoft’s own international networks. The Co-Sell [...]

2018-08-14T10:32:34+12:00 August 14th, 2018|News|