Alison Lambden, Author at Virsae.com

Illation partners with Virsae for real-time diagnosis of Unified Communication and Contact Center systems

Partnership boosts Illation’s voice and contact center services with Virsae’s AI-powered analytics and diagnostics platform Virsae Service Management (VSM). Auckland, New Zealand– April 7 2020 – Voice and contact center diagnostics provider Illation has partnered with the service management specialist Virsae to bring unprecedented visibility to the company’s communication service offerings (currently Avaya, illation Voice [...]

Alison Lambden2020-04-08T10:35:51+12:00April 7th, 2020|News|

Virsae appoints Charles Carlos to lead US sales team

Auckland, 5 March 2020 – Virsae, a provider of cloud-based UC management services, has appointed Charles Carlos as VP Sales for North America, responsible for spearheading sales of Virsae’s AI-powered analytics and diagnostics platform Virsae Service Management (VSM). Charles brings more than 20 years’ experience in technical sales and leadership. He most recently held the [...]

Alison Lambden2020-03-05T15:35:57+12:00March 5th, 2020|News|

Virsae monitoring exceeds half billion calls per month

Auckland, 13 December 2019 – Virsae’s growing international base of customers and partners is behind a skyrocketing volume of call quality data feeding the company’s AI-powered unified communications (UC) service management platform. During November, Virsae Service Management (VSM) analyzed more than 500 million voice calls for quality – a subset of more than 12 billion [...]

Alison Lambden2019-12-13T16:02:48+12:00December 13th, 2019|News|

AI set to Revolutionize UC Service Management

- Ross Williams, Virsae COO Artificial intelligence (AI) has ushered in a new era of interaction insight to the unified communications (UC ) and contact center space. But only for those with the platform packing the brainpower to decipher the torrent of data that flows through their UC systems. At its core AI is about [...]

Alison Lambden2019-12-05T13:36:12+12:00December 5th, 2019|Blog|

MSPs find their edge with VSM

Managed Service Providers (MSPs) face mounting pressure in a fast-changing market. On one front, more software vendors offer cloud solutions with inbuilt automation taking care of routine functions that were once a core revenue stream for MSPs. And then there’s the challenge of relevancy as clients race to modernize legacy applications and service models to [...]

Alison Lambden2019-11-26T14:33:38+12:00November 26th, 2019|Blog|

Rapid rise in number of SIP channels points to costly waste

Super-sized SIP trunks adding unnecessary costs to IP-based communications Auckland, 18 June 2019 – Businesses are over subscribing SIP trunks, frittering away savings delivered by the IP-based technology standard supporting VoIP. Analysis of thousands of communications technology deployments around the globe conducted by UC service management vendor Virsae (www.virsae.com) shows the continued demise of Primary [...]

Alison Lambden2019-06-21T11:25:29+12:00June 18th, 2019|News|

Media Gateway Synchronization

What's it for? Improve call quality and the reliability of trunk groups. Prevent DS1 circuits from slipping Eliminate breaks in audio as PCM frames realign Improve the reliability of the ISDN D-channel and therefore Trunk Group Availability Where do I find them? Media Gateway synchronization can be seen via DS1 Health in VSM's Service Desk [...]

Alison Lambden2019-05-24T12:09:27+12:00May 24th, 2019|VSM Tips|

Inside the Contact Center: see more, look less

- Raymond Pearson, Channel Director, Virsae Knowledge is power in the contact center. Knowledge ensures managers make decisions and take action to make a good impression with customers. Trouble is, much of the knowledge contact center managers need exists in a raw unfiltered form buried deep in peripheral systems and the far corners of a [...]

Alison Lambden2019-12-05T13:39:24+12:00May 6th, 2019|Blog|

Calls in Progress Dashlet

What's it for? Observe the quality of calls in real time: Zoom in on certain Call Servers, Sites, or even individual Users Isolate the outliers Limit to specific quality bands Interactively establish common factors Where do I find them? VQM Calls in Progress dashlet is available in VSM's Service Desk module in Dashboards. Service Desks growing library [...]

Alison Lambden2019-02-15T15:01:26+12:00February 15th, 2019|VSM Tips|

Media gateway outage – quick fix or finger-pointing?

When your media gateway crashes, who knows where to look? UC application managers point their fingers at the network team, and the network team points back. It’s only when the root cause is found that the arguing stops. But that’s the problem – because pinpointing root causes requires a time machine and x-ray vision [...]

Alison Lambden2019-08-02T17:12:21+12:00January 31st, 2019|VSM @ Work|

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About Alison Lambden