About Alison Lambden

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So far Alison Lambden has created 23 blog entries.

Incompatible changes disrupting your UC networks?

VSM Change Logs let you fix things fast When your UC network falls over, you’ve got to fix things fast before customers and staff get angry. Change logs pinpoint the number one culprit – incompatible changes. Trouble is, vendor change logs can be confusing and are rarely complete. No wonder network outages take so long [...]

2018-02-20T13:54:51+00:00 February 20th, 2018|VSM @ Work|

Virsae’s security manager takes aim at multi-billion-dollar toll fraud problem

Auckland, 30 January 2018 – Virsae, the cloud-native service management platform for unified communications (UC), has launched a UC security management solution aimed squarely at putting a dent in the billions of dollars lost to toll fraud. Called Security Manager, the new module brings real-time threat awareness capabilities to protect UC networks, allowing network managers to [...]

2018-01-30T14:10:56+00:00 January 30th, 2018|News|


What's it for? The business partner alarm summay dashlet is designed to provide improved visibility of the health status of all your VSM managed customers as a collective. The dashlet shows real-time alarm status across all VSM customers and is ideally displayed on a large screen in the Network Operations Center (NOC). It also [...]

2018-01-11T14:25:17+00:00 January 11th, 2018|VSM Tips|


What's it for? Network connectivity is fundamental to correct operation of any technology solution. Use VSM to see if critical parts of your solution are reachable at a glance. See variations in network performance over time Know if connectivity has been consistently available or dropped at some point Use with Availability Manager to alert [...]

2017-12-14T16:01:55+00:00 December 14th, 2017|VSM Tips|

Trunk right-sizing

Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think – when you have the right tools. VSM monitors trunk usage in real-time, so you can retire unused capacity, or dial [...]

2017-12-07T15:39:06+00:00 December 7th, 2017|VSM @ Work|


Paying for unused trunk capacity? Losing callers when trunks overload? Either way, both scenarios cost money. But it doesn’t have to be this way. Keeping trunk capacity right-sized is easier than you think with VSM’s Trunk Group Summary Reports. What is this report for? Measure every trunk group with one report See the peak [...]

2017-12-14T13:50:16+00:00 November 28th, 2017|VSM Tips|

Virsae ranked in top 50 of country’s fastest growing companies

Auckland, 21 November 2017 – The $2 billion ‘niche’ market for unified communications management is proving great business for Virsae, who has been recognised by Deloitte as one of New Zealand’s 50 fastest growing companies. The Auckland based cloud provider’s flagship product, Virsae Service Management (VSM), has notched up staggering growth, catapulting company revenue by [...]

2017-11-21T12:30:22+00:00 November 21st, 2017|News|

Virsae big data dive lifts lid on gremlins plaguing voice calls

-- Analysis of 257 million calls pinpoints lingering networking issues Auckland, 17 November 2017 – Virsae Service Management (VSM), the cloud-native service management platform for unified communications (UC), is crunching a mountain of data to help IT managers root out remaining glitches in their voice communications systems. In a first for the company, and possibly the [...]

2017-11-17T08:23:32+00:00 November 17th, 2017|News|

Incident Management: The Case for Automation

Order a taxi service, a pizza, even a hotel room with just a few swipes across the screen of your smartphone. Customers have never been so wired to their wants, and service providers have never moved so quickly to serve them. However, occasionally wires get crossed, digital plumbing breaks (or was it poorly fitted in [...]

2017-11-09T14:20:00+00:00 November 9th, 2017|Blog|


Perhaps the ultimate measure of occupancy in an Avaya Communication Manager environment is ‘call rate’. BHCC (Busy Hour Call Completions) ultimately drive the requirement for server processing power. It’s important to see this both in real time, and historically for trending purposes. What are these reports for? Measure the combined loading of internal and [...]

2017-12-14T13:44:55+00:00 November 3rd, 2017|VSM Tips|