Alison

About Alison Lambden

This author has not yet filled in any details.
So far Alison Lambden has created 4 blog entries.

AVAYA SBC DASHBOARD

What's it for? Provides a real time view of your session border controller (SBC) at a glance and significantly reduces time to repair by pin-pointing the underlying cause of issues. VSM dashboards run the same diagnostic commands experienced engineers run when they are identifying problems. These commands are run on a minute to minute [...]

2017-07-21T12:24:55+00:00 July 21st, 2017|VSM Tips|

SKYPE FOR BUSINESS DASHBOARD

What's it for? Use the dashboard to get an instant view of the health and status of your Skype for Business environment: See how your server hardware and OS is performing Monitor quality of experience in real time Become aware of issues prior to end users reporting them Increase uptime Where do I find [...]

2017-07-06T16:52:32+00:00 July 6th, 2017|VSM Tips|

Petya Ransomware: Virsae’s Response

Another ransomware attack called Petya has affected many computer systems across the globe this week. Petya exploits a vulnerability (EternalBlue and EternalRomance) in Windows Operating Systems. Microsoft recently released a patch in response to the Wannacry Ransomware attack. Computers running without this security update remain vulnerable to both Wannacry and Petya. Virsae has already put steps [...]

2017-07-13T12:19:13+00:00 June 30th, 2017|News|

ATTENDANT TIME REPORT

What's it for? Historically the performance of the attendant (operator) pool was very difficult to measure. VSM Attendant Time Report provides call center-like reporting for attendant consoles. Measure and trend over time: Available Time Talk Time Hold Time Abandon Time Answer Time Where do I find it? Attendant Time Reports are available in VSM's [...]

2017-06-22T16:05:11+00:00 May 26th, 2017|VSM Tips|