Alison

About Alison Lambden

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So far Alison Lambden has created 38 blog entries.

Problems with Skype for Business?

Skype calls fail to connect or drop out? Can’t hear meeting participants? Scratchy video quality? Skype for Business is fantastic when it works well. But lots can go wrong. Microsoft recommends watching 70 performance indicators to keep Skype for Business functioning flawlessly. That’s a lot to watch, never mind making sense of warning signs [...]

2018-11-22T14:54:49+00:00 November 22nd, 2018|VSM @ Work|

How Big Data is Revolutionizing UC Management

Most engineers understand how to configure a UC platform to get the best from it. Behind the scenes a myriad of moving parts must cooperate faultlessly to deliver the outcomes engineers have configured. But cooperation is rarely, if ever, problem-free, saddling UC engineers with the back-breaking task of sifting and decoding a mountain of data [...]

2018-10-18T14:05:08+00:00 October 18th, 2018|Blog|

Network connectivity dragging down UC performance?

Networks are full of mystery. Connectivity can inexplicably drop out, data packets sometimes get lost or travel at snail’s pace, and network interfaces can slip off the radar. Certainly not what you need for something so fundamental to high-performing UC. You’ve got to have eyes and ears in the right places to keep UC systems [...]

2018-09-27T15:58:38+00:00 September 27th, 2018|VSM @ Work|

Puzzled by voice quality issues?

Analyzing scratchy calls for latency, jitter, and delay is one thing, but pinpointing their root causes is quite another. That’s because poor voice quality is often a symptom of malaise elsewhere in the UC application stack. So, while network monitoring flags malfunctioning network items interfering with voice quality, the root cause remains a mystery. Get [...]

2018-08-28T11:07:40+00:00 August 28th, 2018|VSM @ Work|

Virsae ready to take off as a Microsoft Co-Sell Ready Partner

Cloud-based service management provider Virsae is poised for greater global success Auckland, New Zealand – 14 August 2018 – Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program, a significant milestone that positions it for growth through Microsoft’s own international networks. The Co-Sell [...]

2018-08-14T10:32:34+00:00 August 14th, 2018|News|

Troubleshooting Media Gateways

Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its Media Gateway Controller at a UC application level Compare that to the health of the network connecting the two using [...]

2018-08-09T15:45:59+00:00 August 9th, 2018|VSM Tips|

UC security threats keeping you awake at night?

There’s a reason why organisations lose $38 billion to toll fraud each year. Session Border Controllers (SBCs) that protect SIP trunking aren’t up to the job. They’re often unmanaged and forgotten, leaving gaping holes for fraudsters and hackers. Now that’s something to make you lose sleep. Turn the tables on attackers Today’s UC systems live [...]

2018-07-19T15:21:12+00:00 July 19th, 2018|VSM @ Work|

Attendant console call reporting like divining for water?

Attendant operators do important work, often providing a first point of contact for customers, and routing calls internally. But measuring how attendant calls are managed is a bit of a mystery. So, when it comes to reporting, business managers have to work a special kind of magic to divine results. When contact center reporting [...]

2018-06-28T10:16:35+00:00 June 28th, 2018|VSM @ Work|

Quick Fix for VQM Problems

Differentiated Services Code Point (DSCP) is used by the IP network layer to provide a premium service. Real time applications such as voice and video use DSCP tagging to ensure prioritized transmission of packets. Sometimes network components inadvertently remove this tag, placing real time traffic into queues with regular network traffic like email and [...]

2018-06-19T14:28:25+00:00 June 19th, 2018|VSM Tips|

UC management oversights costing millions – Virsae

UC management service provider analyzes 307 million calls and hundreds of clients to show where money is going down the drain. Auckland, 29 May 2018 – Proving ignorance is not bliss, and what stays under the radar of UC service management ends up costing an arm and a leg, Virsae has crunched a mountain of live [...]

2018-05-29T16:09:53+00:00 May 29th, 2018|News|