What's it for? Observe the quality of calls in real time: Zoom in on certain Call Servers, Sites, or even individual Users Isolate the outliers Limit to specific quality bands Interactively establish common factors Where do I find them? VQM Calls in Progress dashlet is available in VSM's Service Desk module in Dashboards. Service Desks growing library [...]
When your media gateway crashes, who knows where to look? UC application managers point their fingers at the network team, and the network team points back. It’s only when the root cause is found that the arguing stops. But that’s the problem – because pinpointing root causes requires a time machine and x-ray vision [...]
Skype calls fail to connect or drop out? Can’t hear meeting participants? Scratchy video quality? Skype for Business is fantastic when it works well. But lots can go wrong. Microsoft recommends watching 70 performance indicators to keep Skype for Business functioning flawlessly. That’s a lot to watch, never mind making sense of warning signs [...]
Most engineers understand how to configure a UC platform to get the best from it. Behind the scenes a myriad of moving parts must cooperate faultlessly to deliver the outcomes engineers have configured. But cooperation is rarely, if ever, problem-free, saddling UC engineers with the back-breaking task of sifting and decoding a mountain of data [...]
Networks are full of mystery. Connectivity can inexplicably drop out, data packets sometimes get lost or travel at snail’s pace, and network interfaces can slip off the radar. Certainly not what you need for something so fundamental to high-performing UC. You’ve got to have eyes and ears in the right places to keep UC systems [...]
Analyzing scratchy calls for latency, jitter, and delay is one thing, but pinpointing their root causes is quite another. That’s because poor voice quality is often a symptom of malaise elsewhere in the UC application stack. So, while network monitoring flags malfunctioning network items interfering with voice quality, the root cause remains a mystery. Get [...]
Cloud-based service management provider Virsae is poised for greater global success Auckland, New Zealand – 14 August 2018 – Unified communications (UC) service management provider, Virsae, has achieved the coveted Co-Sell Ready designation through the Microsoft One Commercial Partner Program, a significant milestone that positions it for growth through Microsoft’s own international networks. The Co-Sell [...]
Establish the root cause of a Media Gateway outage in just a few seconds with Media Gateway Timeout and Network Connectivity Reports: See the health of the connection between the Media Gateway and its Media Gateway Controller at a UC application level Compare that to the health of the network connecting the two using [...]
There’s a reason why organisations lose $38 billion to toll fraud each year. Session Border Controllers (SBCs) that protect SIP trunking aren’t up to the job. They’re often unmanaged and forgotten, leaving gaping holes for fraudsters and hackers. Now that’s something to make you lose sleep. Turn the tables on attackers Today’s UC systems live [...]
Attendant operators do important work, often providing a first point of contact for customers, and routing calls internally. But measuring how attendant calls are managed is a bit of a mystery. So, when it comes to reporting, business managers have to work a special kind of magic to divine results. When contact center reporting [...]