Attendant operators do important work, often providing a first point of contact for customers, and routing calls internally.
But measuring how attendant calls are managed is a bit of a mystery. So, when it comes to reporting, business managers have to work a special kind of magic to divine results.
When contact center reporting tools collect and analyze data from multiple sources to report real-time and historical performance, why is attendant call reporting still in the dark ages?
Turns out you can throw away your divining rods.
Get the measure of attendant operators and consoles
VSM’s Attendant Calls Report captures the same time-based performance measures as contact center platform reports.
So, you’ll know how your attendant operators and consoles measure up, and what you can do to improve their performance.
Get a handle on incoming calls (including peaks), answered and abandoned calls, held calls, and how individual attendants perform.
Now you’re in the picture.
VSM’s Attendant Calls Report in action
Take a look at VSM’s Attendant Calls Report to see what you’ve been missing.
Click on the screen to watch this 4-minute video.
See our VSM Tip here for more detail on using Attendant Calls Report.
Businesses around the world use Virsae’s cloud-based business communications management platform, Virsae Service Management (VSM), to keep their communications technology running smoothly – so their channels stay open, workers keep communicating, and customers always get an answer.