Virsae + Hammer deliver CX assurance for contact centers
Unrivaled 360-degree view of customer journeys and agent work environments across multiple devices and touchpoints
Jun 29, 2023
VSM Alarms Report
Know exactly which parts of your UC system are underperforming or malfunctioning, and to what degree CX and UX might be impacted with VSM Alarms Report.
Jun 06, 2023
OS Memory Usage Report
Detect server hardware operating on the limit and memory leaks that could undermine UC systems’ performance with VSM Operating System (OS) Memory Usage Report.
May 16, 2023
Keep your communications systems at peak performance.
VSM is the leading cloud-native UC service management platform designed to keep multi-vendor communication applications running flawlessly.
Apr 24, 2023
Ensure business resilience in your contact center.
Empower your people to predict, identify and solve problems in real-time through Virsae Service Management’s AI-driven investigative capability and intuitive visualization.
Apr 21, 2023
Backup Summary
Ensure all files have been backed up and review backups by equipment name and date of last backup with VSM Backup Summary Reports.
Apr 03, 2023
SIP Options
VSM proactively alerts on connectivity issues for connection-less protocols like SIP, before they become business-impacting.
Mar 20, 2023
CMS External call history with CX (ECH 1)
External call history (ECH) interface with Avaya Call Management System (CMS) provides unrivaled visibility into the way your Contact Center has dealt with individual calls and the customer experience.
Feb 28, 2023
CMS External call history CX and UX (ECH 2)
External call history (ECH) interface with Avaya Call Management System (CMS) provides unrivaled visibility into the way your Contact Center has dealt with individual calls. Here we take a close-up look at the call experience and user experience.
Feb 28, 2023
Network Connectivity
Provides assurance that devices under management are reachable using simple Ping tests, a common language that is not manufacturer specific.
Feb 20, 2023